Legal

Refund Policy

Last updated: May 21, 2026

1. Overview

We want you to be satisfied with NicheIQ. This Refund Policy explains when and how you can request a refund for subscriptions and credit purchases made through our platform.

2. Subscription Refunds

14-Day Money-Back Guarantee

If you are a first-time subscriber (Starter or Pro plan), you may request a full refund within 14 days of your initial purchase — no questions asked. This applies only to your first subscription period.

After the 14-Day Period

  • Subscriptions are non-refundable after the first 14 days
  • You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — you will retain access until then
  • We do not provide partial refunds for unused days within a billing period

Renewal Charges

If you forgot to cancel and were charged for a renewal, contact us within 48 hours of the charge. We will review your request and may issue a refund at our discretion if you have not used the Service during the new billing period.

3. Credit Pack Refunds

  • Credit packs are non-refundable once purchased
  • Credits are delivered instantly and added to your account balance upon payment
  • If you experience a technical issue that caused credits to be consumed incorrectly, contact us and we will investigate and restore credits if warranted

4. How to Request a Refund

To request a refund, contact us at:

Please include:

  • Your account email address
  • The date of the charge
  • The reason for your refund request

We aim to process all refund requests within 5 business days. Approved refunds are issued to the original payment method via Stripe. Depending on your bank, it may take an additional 5–10 business days to appear on your statement.

5. Chargebacks

If you believe a charge is unauthorized, please contact us first before filing a chargeback with your bank. We are happy to resolve billing issues directly and promptly. Filing a chargeback without contacting us may result in account suspension.

6. Service Disruptions

If the Service experiences significant downtime or technical issues that prevent you from using features you paid for, we may, at our discretion, issue prorated credits or extend your subscription period.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Existing refund requests will be honored under the policy in effect at the time of purchase.

8. Contact Us

For any questions about this Refund Policy, reach out to us at: support@nicheiq.ai